FAQ's
Find answers to common plumbing questions. If you don't see what you're looking for, feel free to contact us!
If you have a plumbing emergency, the first step is to shut off the main water supply to prevent further damage. This is typically located near your water meter or where the main line enters your home. Then, contact us immediately at our 24/7 emergency line. We provide rapid response service for burst pipes, severe leaks, backed-up sewers, and other urgent plumbing issues. Our licensed technicians are available around the clock to help minimize damage and get your plumbing back in working order.
We recommend having your water heater serviced annually to ensure optimal performance and extend its lifespan. Regular maintenance includes flushing the tank to remove sediment buildup, checking the anode rod, inspecting for leaks, and testing the pressure relief valve. Tankless water heaters should also be serviced annually to descale and maintain efficiency. Regular maintenance can help prevent unexpected breakdowns, improve energy efficiency, and save you money on costly repairs or premature replacement.
Slow drains are typically caused by a buildup of hair, soap scum, food particles, grease, or other debris in your pipes. To prevent slow drains, avoid pouring grease, oil, or food scraps down kitchen drains, use drain screens to catch hair and debris, and regularly flush drains with hot water. For persistent clogs, professional drain cleaning using hydro-jetting or auger equipment may be necessary. If multiple drains are slow, this could indicate a main sewer line issue that requires immediate professional attention.
The decision to repair or replace depends on several factors: the age of your water heater (most last 8-12 years), the cost of repairs versus replacement, frequency of issues, and energy efficiency. If your water heater is over 10 years old and requires expensive repairs, replacement is often more cost-effective. Newer models are significantly more energy-efficient, which can save you money on utility bills. We can provide a detailed assessment and help you make the best decision for your home and budget.
Yes, we are fully licensed, bonded, and insured. Our license number is ROC #362473. We carry comprehensive liability insurance and workers' compensation coverage to protect both our team and your property. All of our technicians are licensed professionals who stay current with continuing education and industry certifications. We take pride in maintaining the highest standards of professionalism and ensuring all work meets or exceeds local building codes and industry standards.
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